Back Office & Customer Interaction

Reduced Costs, Accelerate Turnaround, Increase Accuracy

PreciStat has an impeccable record of delivering remote bookkeeping services to mid to large enterprises in various industries. We are focused at helping customers with their accounting requirements while significantly reducing the operating costs of their finance department. Proven process migration procedures allow us to successfully carry out outsourced accounting and bookkeeping activities remotely. The team at PreciStat has considerable hands-on expertise and is conversant with the latest guidelines and pronouncements from FASB.

PreciStat customized the service offering so as to provide a unique blend of skills necessary to tackle the myriad set of challenges that any company , be it a start-up on a fast growth trajectory or a large corporation would encounter. These services run the gamut from contact center services, manufacturing and inventory management, customer service, order processing, fulfilment, return merchandise processing, billing and accounting.

Team PreciStat have been delivering exceptional multi-lingual and multi-channel (voice, chat and email) customer and technical support services for the past 12 years. The Company demonstrates a strong domain and process expertise across many industry verticals as exemplified by the following sample portfolio of clientele

Technical Support & Help Desk Acquisitions & Sales Email & Live Chat
Troubleshooting hardware & software Inbound and outbound sales E commerce support
Internet service maintenance Order processing and fulfillment Technical Support / Help Desk
Corporate help-desk support Lead generation Order Taking
Warranty or post-warranty support Product information requests Account Information Updates
Scheduling and Field Technician Subscription Renewals Customer Service
Up-sell and cross-sell programs

We have vast experience in providing credit card merchant processing services to our customers worldwide. By leveraging our capabilities, you can get superior services at reduced costs, without compromising on quality. We focus on putting your needs first and developing solutions that fit your exact requirements.

- Customer Support (voice,chat,email)
- Authorization services
- Billing services
- Payment (including e-Payment) processing
- Cash management
- Account execution
- Credit card fraud detection
- Charge analysis and dispute minimization

We address evolving business and technology challenges by defining, designing and building enterprise applications tailored to meet our client needs and business requirements. Our Application Services help our clients to remain competitive by scaling service delivery capacity and delivering high value and high margin services. We have immense experience in Specialized Applications, Web based projects.

Platform Data Entry Voice Services Research

Platform Designing Tools DataBases Mobile Application
Java Adobe Photoshop MYSQL Android Application
.Net Adobe Indesign Postgre SQL IOS
LAMP Adobe Illustrator
Python HTML5
Agile CSS3
Case Studies

End to End Business Management for a e-commerce Client

About the client – A US e-tailer of eco friendly furniture
Our client started of as a small business selling eco friendly furniture through the web and fortunately experienced rapid growth due to the popularity of the innovative designs they had to offer and we are proud of playing pivotal role in their success..

Business Requirement/Problem Statement This rapid expansion however put a tremendous pressure on his ability to meet demand and faced the requirement to expend a considerable amount of money on building a team without visibility into the long term prospects of the business or the products.

The Solution PreciStat customized the service offering so as to provide a unique blend of skills necessary to tackle the myriad set of challenges that any startup on a fast growth trajectory would encounter. A few of these functions ranged the gamut from manufacturing and inventory management, customer service, order processing, fulfillment, return merchandise processing, billing and accounting.

The Impact This is when team PreciStat stepped in to provide end to end full cycle business management services on a strictly "pay as you go" pricing model empowering the client to manage his cash flow extremely efficiently paving the way for success. The icing on the cake was that PreciStat’s pricing worked out to be less than half of what the client would have spent on a in house team and moreover in most instances the services were turned around overnight. PreciStat practically runs the entire business while the client focusses solely on the creative aspect of the product line.

Call Center – Voice/email/chat for Debit Card Company
About the client – A Leading U.S. online payment processing company with more than a 1.2 million card holders
Business Requirement/Problem Statement

Prior to PreciStat stepping in, was using a outsourced call center located in Florida, U.S however client was not satisfied with the QoS (quality of service) nor the costs associated with this call center.

The Solution PreciStat formed a team of 44 agents dedicated exclusively to respond to the clients end users providing inbound customer service via voice, email and chat. Some of the highlights of the process transition accomplished with within a month of signing a contract before going live were: a. 44 agents screened , hired and trained for the process , b. entire technology infrastructure (maiden venture for PreciStat ) set up and c. no pilot project was undertaken; hard switch from Florida based call center to PreciStat at overnight.

The Impact
- The client achieved significant savings by reducing operating costs to the tune of 48% a $1.1 M USD savings annually
- Reduction of average hold time from 4 minutes to less than 20 seconds
- Email turn around improved from 48 hours to less than 12 hours.

Client Speak